TeleQ - saving valuable time
TeleQ assists companies, institutions and organisations that have a high volume of inbound calls and need to offer a high level of availability. Your customers will be happier because they can avoid long telephone queues, and instead be offered a callback at a time that suits both of you. Your co-workers will also be happier as they will have sufficient time to finish their work before the next call comes. Your work environment will improve too by eliminating ringing telephones and planning all calls.
We are proud of the fact that our customers can answer up to 99% of all inbound calls by using TeleQ.
TeleQ – Free up your valuable time
TeleQ frees up everyone’s time, which will increase not only your customer’s satisfaction, but also your co-workers job satisfaction. With TeleQ, your company becomes easier to contact. You can eliminate the risk of your callers getting tired of waiting in a phone queue and hanging up before they get a chance to speak to anyone. TeleQ is a perfect complement to your existing switchboard.
Scheduled callbacks instead of a queue
Your customers can choose a time they wish to be called back rather than waiting in a phone queue. You can plan in advance the times you want to make available for callbacks, and your customers can book times that suit them by self-service. TeleQ also offer the “Choice” module which gives your customers the option of waiting in a queue or selecting a callback time.
Full Flexibility
TeleQ is web-based and can be accessed from anywhere. This gives you and your co-workers full flexibility and control, as you and your colleagues can work from anywhere; all you need is a phone and a computer. Multiple users can log into the same queue and assist as and when is needed. An unlimited number of users can handle your inbound calls from any location.
Statistics and follow up
TeleQ reports collect all of your inbound and outbound call information, allowing for in-depth monitoring. You can plan and improve your staffing levels with reports outlining when your customers ring most. You can also follow up and improve your availability at any stage. We are proud to state that our customers can answer up to 99% of their calls by using TeleQ.
Web based - Works with any switchboard
All TeleQ features work with all types of switchboards and with landline, mobile or IP telephony. TeleQ is web based and can be accessed from any computer. TeleQ does not require any extra programs or hardware, and you also get automatic access to all the latest updates.
