TeleQ Callback is a call back system where your customer is kept from waiting in a queue. You simply set up the schedule for when you and you co-workers are available, and the system will automatically book telephone appointments for the caller. Your customer gets a voice message about the callback time and is also given the possibility to change that time.

Flexible telephony - your co-workers can access the system independent of their location. TeleQ Callback is web-based and works with all types of telephony solutions as well as switchboards.

Improved working-environment - by letting TeleQ Callback schedule all your calls your working environment will be improved. There will no longer be ringing phones and work can be planned efficiently.

Enhanced Customer Service - All customers will get in contact with you and no customers will be lost through technology. TeleQ Callback interacts with the caller, which makes a big difference in how the level of customer service the customer receives is perceived.

Overview of the telephony - TeleQ Callback includes various tools for analysis of your telephony. These tools will be of great help to you in planning your resources, and optimising your organisations ability to meet customer requests.

TeleQ Callback works as follows:

• TeleQ Callback handles the calls interactively and asks the customers to enter their phone number.
• Based on the amount of incoming calls, their average length and the amount of administrators, TeleQ calculates the time when the call can be served
• TeleQ Callback presents to the customer when they will be called back
• The agent calls the customer at the appointed time