With TeleQ Push you create and customize your response group easily. No common platform is required and your co-workers can log into the group from any phone. Incoming calls are routed to a free agent, if no agent is available the caller gets information about the expected wait time. The number of agents is unlimited and they do not have to be connected by any switch or common telephony solution. Administrators or managers can log in to the system to get a visual overview; agents only use their telephone to log on.

TeleQ Push is web-based and works with all types of telephony solutions as well as switchboards.

TeleQ Push works as follows:

• The agent logs in using their phone (mobile-, stationary- or IP-phone).
• TeleQ Push receives the incoming calls and connects directly to free agents. If no agent is available the call is placed in a queue.
• The agent handles the call that has been connected to their phone.